We are happy to help
Contact the help desk
Questions, bug reports, ideas and copyright requests all land in the same inbox. Email is the quickest way to reach us.
Email us
Write in any time. Expect an answer within a few working days, often sooner.
Before you write
- Try the lookup once more: many hiccups clear up on a second attempt.
- Check that you copied the full link from the Share button.
- Private, age-restricted and removed videos cannot be looked up.
- The help guides on the home page explain where downloads are saved.
What to include
- The YouTube link you tried
- Your device and browser, for example “Android phone, Chrome”
- What you expected and what happened instead
- A screenshot, if the error is on screen
Common topics
Download help
A video will not look up, play or save. Send the link and your device.
Bug reports
Something on the site looks broken or behaves oddly. Tell us the steps.
Copyright requests
Rights holders can write with the video link, details of the work and contact information.
Ideas and feedback
Missing a feature or have a suggestion? We read every idea.